“VOLUME 1, ISSUE 3″ under QS Publications

(1) National and Global Perspectives of Corporate Social Responsibility
Dr. Frank J. Cavico – Professor of Business Law and Ethics – Dr. Bahaudin G. Mujtaba – Professor of Management (Correspondent Author) The H. Wayne Huizenga School of Business and Entrepreneurship Nova Southeastern University
Ft. Lauderdale, Florida USA
Abstract:Business is all about serving the needs of one’s customers and clients while doing it in such a way that everyone can be proud. One core value is obviously the economic one, that is, business is expected to be profitable and to make money for the owners, shareholders, and investors. However, business is further expected to achieve this economic value in conformity with the value of legality, but also, since the law may be non-existent, deficient, or not enforced, with the value of morality. That is, business must act in a profitable, legal, and moral manner. Today, moreover, business must deal with another value – the expectation that business, as it grows and especially once it attains a certain size, wealth, and prominence, be “socially responsible.” As such, above and beyond the responsibility to act legally and morally in the pursuit of profit is the notion of social responsibility, which typically today in a business context is called “corporate social responsibility” (CSR). The law defines legal accountability; ethics determines moral accountability, but ascertaining the definition, nature, extent of, and rationale for, the value social responsibility emerges as an even more challenging task…..Continue
Key Words: Corporate social responsibility, values, ethics, morality, philanthropy.
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(2)  The Integration of  Technical and Vocational Education and Training to Sustainable  Development Education: A Review of African Case Studies   

Author:Desta, Asayehgn, Ph.D. Sarlo Distinguished Professor of Sustainable International Economic Development, Dominican University of California

Abstract:With the emancipation of the Rio Conference of 1992 and the Johannesburg Conference of 2002, Educational for sustainable development (ESD) has been regarded as the key component of implementing sustainable development.  In particular, the Technical and Vocational Education Training (TVET) for entrepreneur have been identified as a vehicle for the implementation of education for sustainable development.  To assess the effective integration of ESD in TVET, four of the six case studies undertaken by UNESCO IN 2009 in Eastern and South Africa  (i.e., Botswana, Kenya, Malawi, and Mauritius ) were reviewed by the author to solicit information as whether the objectives  of ESD have been achieved by the TVET programs Given that sustainable development is the emerging challenges of the 21^st century, the United Nations Educational, Scientific and cultural organization (UNESCO) in its Second International Congress held in April 1999 in Seoul, Republic of South Korea asserted that Technical, Vocational Education and Training (TVET) programs  need  to  play a pivotal role in developing a new generation of individuals who will face the challenge of achieving sustainable socio-economic development throughout the globe (UNESCO, 1999).
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 (3)  TOTAL QUALITY MANAGEMENT FOR SERVICE DELIVERY BY COMMERCIAL BANKS: ANALYSIS OF CRITICAL SUCCESS FACTORS.
Author:Ebiringa, Oforegbunam Thaddeus (Ph. D)
Department of Management Technology, Federal University of Technology, Owerri-Nigeria.
ABSTRACT
The study identified a four-phased strategy for successful TQM application to commercial bank service delivery and customer satisfaction.  The opinion of staff and customers of twenty- four (24) licensed commercial banks in operation in Nigeria at the time of the study formed source of our data.  The results obtained based on principal component and regression analysis among others identified a four cluster model of design, implementation, enforcement and sustainability in order of priority loading of twelve TQM success factors as key to realization of the objective of enhanced service delivery to customers by commercial banks.
Key words: Design, policy, implementation, enforcement, Quality, satisfaction, sustainability.
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