A Gap Analysis of Students Expectations and Perceptions of Service Quality at the Takoradi Technical UniversityAbstract:Tertiary education places students as primary consumers and as such, students are conscious of their rights and the gaps between their expectation and perception of service delivery. Not only does this service gap present a quality assurance challenge for educational …
Continue reading Volume 10, Issue 5Dr.John Keets
Ijmsbr [ eISSN 2226-8235 ] is an Double Blind Peer reviewed open access journal having expertise in delivering high-quality and rapid publications, from online submission systems and in-depth double blind peer review to an efficient, author-friendly production process.