A Comparatıve Analysıs Of The Changes In Local Servıce Delıvery & The Use Of Informatıon Technology.

Author(s)

Ghulam Mustafa , Dr. Filiz Tufan EMİNİ ,

Download Full PDF Pages: 117-125 | Views: 337 | Downloads: 95 | DOI: 10.5281/zenodo.3460224

Volume 4 - June 2015 (06)

Abstract

The development of information and communication technologies has accelerated public service delivery through the application of information technologies in the world. In addition to these improvements, as a consequence of the reform efforts in the 2000s, important changes have occurred in the quality and quantity of the duties of local governments. Owing to the usage of information technologies for public service provision is making important contribution to local governments to fulfill their duties and responsibilities. It is expressed that the usage of information technologies for public service provision is making important contribution to local governments to fulfill their duties and responsibilities. The aim of this study is to analyse the effects of information technologies on service provision of The Special Provincial Administrations of Konya, Kayseri, Kırşehir and Kırıkkale. The study based on a survey of employees and an interview with relevant managers of The Special Provincial Administration of Konya, Kayseri, Kırşehir and Kırıkkale. The results revealed that The Special Provincial Administrations of Konya, Kayseri, Kırşehir and Kırıkkale made a good progress in the usage of information technology during the local services but there are some insufficiencies and it can be seen that these institutions will continue working to achieve a beter stage.

Keywords

Local Governments, The Special Provincial Administration, Local Service Delivery, Information Technologies. 

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