Effect of e-Supply Chain Management on the Business Process of Airline Industry.

Author(s)

Samar Fatima , Zia Ur Rehman , Ali Rehman ,

Download Full PDF Pages: 122-124 | Views: 350 | Downloads: 100 | DOI: 10.5281/zenodo.3464824

Volume 5 - July 2016 (07)

Abstract

This research aims to cover topic of e-Supply chain management (SCM) from the passengers prospective. E-supply chain makes the process easy and it helped to save time. This research focuses on the major airlines of the Pakistan and will try to cover, weather passengers are enjoying the e-supply chain or self-service technologies or not? Are the passengers satisfied with this e-supply chain or not? Primary data have been collected with the help of survey and questionnaire from the customers of different airlines of Pakistan on domestic and international flights. 

Keywords

e-Supply Chain Management, Airline, Survey Analysis 

References

  1. V. Shankar, A. K. Smith, and A. Rangaswamy, “Customer satisfaction and loyalty in online and offline environments,” International Journal of Research in Marketing, vol. 20, no. 2, pp. 153-175, 2003
  2. V. Liljander, F. Gillberg, J. Gummerus, and A. Van Riel, “Technology readiness and the evaluation and adoption of self-service technologies,” Journal of Retailing and Consumer Services, vol. 13, no. 3, pp. 177-191,2006.
  3. P. A. Dabholkar, “Consumer evaluations of new technology-based selfservice options: an investigation of alternative models of service quality,” International Journal of Research in Marketing, vol. 13. no. 1, pp. 29-51, 1996.
  4. G. Feuerlicht, “Design of service interfaces for e-business applications using data normalization techniques,” Information Systems and EBusiness Management, vol. 3, no. 4, pp. 363-376, 2005.
  5. D. M. Szymanski, and D. H. Henard, “Customer Satisfaction: A Meta- Analysis of the Empirical Evidence,” Journal of the Academy of Marketing Science, vol. 29, no. 1, pp. 16-35, 2001.
  6. Manivannan, M.S., 1998. Simulation of logistics and transporta- tion systems. In: Banks, J. (Ed.), Handbook of Simulation. Wiley, New York, pp. 571–604.
  7. Banks, J., Buckley, S., Jain, S., Lendermann, P., Manivannan, M., 2002. Panel session: Opportunities for simulation in supply chain management. Proceedings from the 2002 Winter Simulation Conference, 1652–1658
  8. Banks, J. & Carsen, J. S., (1984) Discret Event System Simulation, Prentice-Hall.
  9. Pegden, C. D., Shanon, R. E., & Sadowsky, R. (1990) Introduction to Simulation Using SIMAN, McGraw-Hill
  10. Hollocks, B. (1992) A well-kept secret: Simulation manufacturing industry review. OR Insight. Vol.5, No.4, pp.12-17.

Cite this Article: