Evolving a Business Excellence Model Based On Sustainable Human Capital Resources for Mauritius: A Qualitative Approach.

Author(s)

Domun Rishi , Dr Balvir Talwar ,

Download Full PDF Pages: 100-114 | Views: 340 | Downloads: 93 | DOI: 10.5281/zenodo.3466170

Volume 5 - October 2016 (10)

Abstract

—this paper is part of a doctoral research work conducted to identify a proper business excellence model for Mauritius. As it involves a deep probe into the human aspect of an enterprise a qualitative approach has been used to obtain insights of the model to be used. The stakeholders are people involved in the business excellence award competition. The study has yielded the business excellence model based on sustainable human capital resources, keeping in view the triple bottom line aspects of the enterprise namely economic, social and environmental as well as other major aspects of leadership strategy, operations, marketing, information management and results. Such original insights will be useful for academicians, enterprises and scholars of business excellence. All the criteria for a good qualitative work has been observed, 

Keywords

—Business Excellence, human resources, sustainability, 

References

  1. Adebanjo, D., & Mann, R. (2008). Business excellence. BPIR Management Brief, 4(6), 1–16. Retrieved from http://new.bpir.com/images/stories/Mbrief/mgtbriefvol4 iss6_be.pdf
  2. Aras, G, & Crowther, D 2010, 'Sustaining business excellence', Total Quality Management & Business Excellence, 21, 5, pp. 565-576, Business Source Complete, EBSCOhost, viewed 2 October 2013
  3. Ardichvili, A. (2012), “Sustainability or limitless expansion:paradigm shift in HRD practice and teaching”,European Journal of Training and Development, Vol. 36 No. 9, pp. 873-887.
  4. Asif, M, Searcy, C, Garvare, R, & Ahmad, N 2011, 'Including sustainability in business excellence models', Total Quality Management & Business Excellence, 22, 7, pp. 773-786, Business Source Complete, EBSCOhost, viewed 2 October 2013.
  5. Balas Conference (2013). Sustainable Human Resource Management in Peruvian companies
  6. Bandalos, D. L., & Finney, S. J. (2010). Factor analysis: Exploratory and confirmatory. In G. R. Hancock & R. O. Mueller (Eds.), The reviewer‟s guide to quantitative methods in the social sciences (pp. 93-114). New York: Routledge.
  7. Barney,J.B (1991) Firm resources and sustained competitive advantage.Journal of Management Executive,9(4) 49-61
  8. Blaikie, N. (1993), Approaches to Social Enquiry, 1st ed, Polity Press, Cambridge
  9. Bowen, G. A. (2005). Preparing a qualitative researchbased dissertation: Lessons learned. The Qualitative Report, 10(2), 208-222. Retrieved [Insert date], from http://www.nova.edu/ssss/QR/QR10-2/bowen.pdf
  10. Bradley, J. (1993). Methodological issues and practices in qualitative research. Library Quarterly,63(4),431-449
  11. Briscoe, F. (2004). Job Autonomy vs. Career Flexibility: The Role of Large Bureaucracies in Professional Labor Markets.Working paper. Pennsylvania State University
  12. Business Mauritius (2016), "Proposal for Budget"
  13. Cavagnaro, E. and Curiel, G. (2012), Three Levels of Sustainability, Greenleaf Publishing, Sheffield.
  14. Christos V. Fotopoulos Evangelos L.Psomas,(2010),"The structural relationships between TQM factors and organizational performance",The TQM Journal,Vol.22 Iss 5 pp.539-552
  15. Creswell, (2013). Qualitative Inquiry and Research Design, Chapter 4, Five Approaches to Inquiry, (http://www.scribd.com/doc/61810189/13421- Chapter4)
  16. Dahlgaard-Park, S.M. (2008). Reviewing the European excellence model from a management control view. The TQM Journal, 20(2), 98–119.
  17. Deming,W.E.(1986). Out of the crisis.Cambridge,Mass:Massachusettes Institute of Technology,Center for Advanced Engineering Study
  18. Easton, G.S. and Jarrell, S.C. (1998), “The effects of total quality management on corporate performance: an empirical investigation”, Journal of Business, Vol. 71, pp. 253-307
  19. Edgeman R.,(A 2000), “BEST Business Excellence : AN Expanded View”, Measuring Business Excellence 4 , 4 2 0 0 0 , p p . 1 5 - 1 7
  20. Elkington, J. (2006), “Governance for sustainability”, Corporate Governance, Vol. 14 No. 6, pp. 522-9.
  21. Elkington, John (1997). Cannibals with forks: The triple bottom line of 21st Century Business. New Society Publishers.
  22. European Foundation from Quality Management, (EFQM) (2012).EFQM Excellence Model 2013 (Kindle Location 1328). . Kindle Edition. http://www.efqm.org
  23. Field A “, (2013) ," Factor Analysis/PCA", https://youtube/UWP9OEoaNnE
  24. Foote, J, Gaffney, N, & Evans, J 2010, 'Corporate social responsibility: Implications for performance excellence', Total Quality Management & Business Excellence, 21, 8, pp. 799-812, Business Source Complete, EBSCOhost, viewed 2 October 2013
  25. Freeman, R.E., & Reed, D.L. (1983). Stockholders and stakeholders: A new perspective on corporate governance. California Management Review, 25(3), 88–106.
  26. Gallagher Charles and Raric A, "Confucius and Total Quality Management"
  27. Glynn, C., Steinberg, I., & McCartney, C. (2002). Work-Life Balance: The Role of the Manager. Roffey Park Institute
  28. Gollan ,P.J.(2006), High involvement management and human resource lie sustainability, Handbook of Business Strategy, pp.279-286
  29. Greenhalgh, T., & Peacock, R. (2005). Effectiveness and efficiency of search methods in systematic reviews of complex evidence: Audit of primary sources. British Medical Journal, 331, Article 1064.
  30. Grigg, N, & Mann, R 2008, 'Review of the Australian Business Excellence Framework: A comparison of national strategies for designing, administering and promoting Business Excellence Frameworks', Total Quality Management & Business Excellence, 19, 11, pp. 1173-1188, Business Source Complete, EBSCOhost, viewed 2 October 2013
  31. Hatch, M.J. and Culiffe,A.L. (2006),Organisation Theory,2nd ed,Oxford University Press,Oxford.
  32. Hillage, J & Pollard, E (1998). Employability: Developing a Framework for Policy Analysis. Research Brief No 85. London, Department for Education and Employment
  33. HRDC, (O 2012), A Study on Labour Shortage in the Manufacturing sector in Mauritius,
  34. Huges, John and Sharrock,Wes (1997),'The Philosophy of Social Research"3rd Edition, Pearson: Essex
  35. ISO 26000 (2010), Guidance on Social Responsibility,1st ed, ISO 20000 : 2010 (E), International Standard ISO 2010,International Organisation for Standardisation,Geneva
  36. Jayamaha, N., Grigg, N. and Mann, R. (2009), „„A study of the validity of three major business excellence models in the Asia Pacific region‟‟, Total Quality Management & Business Excellence, Vol. 20 No. 11, pp. 1213-27.
  37. Lincoln,Y.S.,& Guba,E.G. (1985) Naturalistic Inquiry.Beverly Hills,CA: Sage Publications
  38. Mann, R., & Grigg, N. (2004). Helping the Kiwi to fly: Creating world-class organisations in New Zealand through a benchmarking initiative. Total Quality Management & Business Excellence, 15(5–6), 707–718
  39. Mavroidis, V., Toliopoulou, S., & Agoritsas, C. (2007). A comparative analysis and review of national quality awards in Europe: Development of critical success factors. The TQM Journal, 19(5), 454–467
  40. Mc Phee Wayne , (2014),"A new sustainability model: engaging the entire firm", Journal of Business Strategy, Vol. 35 Iss 2 pp. 4 - 12
  41. Mitchell, V. (1996) „Assessing the reliability and validity of questionnaires: an empirical example‟, Journal of Applied Management Studies, Vol. 5, No. 2, pp. 199–207
  42. National Institute of Standards and Technology, (NIST), (2015), Criteria for Performance Excellence 2015-2016: Baldrige National Quality Program, US Department of Commerce, Gaithersburg, MD: National Institute of Standards and Technology
  43. Nunnally,J.C& Bernstein,I.H (1994).Psychometric theory(3rd ed.:New York:McGrw-Hill
  44. Nvivo 11, (2012) NVivo qualitative data analysis Software; QSR International Pty Ltd. Version 10, 2012.
  45. Oshani Perera(S 2008), How Material is ISO 26000 Social Responsibility to Small and Medium-sized Enterprises (SMEs)? International Institute for Sustainable Development (IISD)
  46. Peters, T. and Waterman, R. (1982), In Search of Excellence: Lessons from America‟s Best Run Companies, Harper and Row, New York, NY
  47. Porter,M.E (1985), “Competitive advantage”, New York:Free press
  48. Psilou A. (2011) Incentives for Effective Employee Engagement in Corporate Sustainability. [Online] Available at:< http://www.sustainabilityconsulting.com/storage/Psilou _Thesis%201.pdf> [Accessed 2 June 2011]
  49. Rangahathananda Swami (1989), Human Values in Management, Bharatiya Vidya Bahvan
  50. Robson, C. (2002) Real World Research (2nd edn). Oxford: Blackwell.
  51. SAI Global (2010), „„2010 Australian Business Excellence Award‟‟, available at: www.sai-global.com
  52. Saunder, M, Lewis, P and Thornhill, A (2009), Research Methods for Business Students, 5th Edition, London, Prentice Hall.
  53. Saunders , M & Mann.R.(2005) Self-assessment in a multi organizational network,International Journal of Quality & Reality Management,22(6)554-571
  54. Stevens, Tim. "Dr. Deming. (Cover story)." Industry Week/IW 243, no. 2 (January 17, 1994): 20. Academic Search Complete, EBSCOhost (accessed October 28, 2013
  55. Strauss, A., & Corbin, J. (1998). Basics of qualitative research: Techniques and procedures for developing grounded theory. London, England: Sage
  56. Sutton.P. (1999), Sustainability, Greener Management International Journal,Vol,23
  57. Talwar B.(2010), "Business excellence models and the path ahead". The TQM Journal Vol. 23 No. 1, 2011 pp. 21-35 q Emerald Group Publishing Limited
  58. Talwar B.(2011),”Comparative study of framework, criteria and criterion weighting of excellence models”. Measuring Business Excellence, VOL. 15 NO. 1 2011, pp. 49-65, Q Emerald Group Publishing Limited
  59. Talwar B.(2011),”Comparative study of framework, criteria and criterion weighting of excellence models”. Measuring Business Excellence, VOL. 15 NO. 1 2011, pp. 49-65, Q Emerald Group Publishing Limited
  60. Talwar, B. (2008), „„Evolution of „Universal Business Excellence Model‟ incorporating Vedic philosophy‟‟, PhD thesis, DOMS, Indian Institute of Technology, Rorkee, April
  61. Talwar, B. (2009), “Comparative study of core values of excellence models vis-a`-vis humanvalues”, Measuring Business Excellence, Vol. 13 No. 4, pp. 34- 46.
  62. Tanner, S. J. (2005) An Investigation into How Business Excellence can Contribute to Sustained Organisational Performance in both Private and Public Sector DBA thesis. Brunel.Organisations
  63. World Bank (2010),"Mauritius Enhancing and sustaining Competitiveness- Policy Notes on Trade and Labour", pp. 9
  64. World Bank, 2014. Doing Business 2015: Going Beyond Efficiency. Washington, DC: World Bank. DOI: 10.1596/978-1-4648-0351-2. License: Creative Commons Attribution CC BY 3.0 IGO
  65. World Commission on Environment& Development (WCED)(1987), Our Common Future, Report of the Brundtland Commission ,United Nations
  66. World Economic Forum, 2015, "Global Competitiveness Report 2014-2015 - Reports - World Economic Forum" . Global Competitiveness Report 2014-2015.
  67. Younis Dr. Alfredo Sfeir (2009)-Triple Bottom Line – available on Younis https://www.youtube.com/watch? v= lCh2zUNuNcc
  68. Zaugg, R.J., Blum, A. and Thom, N., (2001). Sustainability in human resource management. Evaluation Report. Survey in European Companies and Institutions. Arbeitsbericht des Instituts für Organisation und Personal der Universität Bern und des eidgenössischen Personalamtes.

Cite this Article: