Factors That Influence the Turnover Intentions of Employees in the Tourism Sector in Zimbabwe.
Author(s)
Nomore Nhema , Enard Mutenheri ,
Download Full PDF Pages: 158-165 | Views: 329 | Downloads: 103 | DOI: 10.5281/zenodo.3468671
Abstract
This study was aimed at identifying the major factors that influence the turnover intentions of employees in the tourism sector in Zimbabwe. The Zimbabwean tourism sector has been losing professional guides and hunters to competitors operating in the neighbouring countries such as Botswana, Namibia and South Africa. The regression results suggest that gender, education, push and pull factors significantly influence turnover intentions of employees in the tourism sector. Therefore, human resource managers in the Zimbabwean tourism sector need to pay more attention to these factors in order to minimise the employee turnover rate
Keywords
intention to quit, employee turnover, turnover intentions, Zimbabwean tourism sector
References
- Almalki, M.J., G. fitzGerald and M. Clark (2012) The relationship between quality of work and turnover intention of primary healthcare nurses in Saudi Arabia, BMC Health services Research
- Castle, N. G., Engberg, J., Anderson, R., & Aiju Men, (2007). Job satisfaction of nurse aides in nursing homes: Intent to leave and turnover. The Gerontologist, 47(2), 193–204.
- Chan, S. H.,& Kuok, O.M. (2011). A study of human resources recruitment, selection, and retention issues in the hospitality and tourism industry in Macau. Journal of Human Resources in Hospitality & Tourism, 10(4), 421-441.
- Chen, Z. X. and Francesco, A. M. (2000) Employee Demography, Organizational Commitment, and Turnover Intentions in China: Do Cultural Differences Matter?, Human Relations53(6): 869–887
- Chen, M., Z. Su, C. Lo, C. Chiu, Y. Hu and T. Shieh (2014) An empirical study of the factors influencing the turnover intention of dentists in hospitals in Taiwan, Journal of dental sciences, 9, 332-344
- Cohen, A. (1993). Organizational commitment and turnover: A meta-analysis. Academy of Management Journal, 36, pp. 1140–1157.
- Eatough, E.M.(2010).Understanding the relationships between interpersonal conflict at work, perceived control, coping, and employee well-being (Master‟s Thesis). University of South Florida,
- Falkenburg, K. & Schyns, B. 2007. „Work satisfaction, organizational commitment and withdrawal behaviours‟, Management Research News, 10(11): 708–723.
- Getz, D. (1994). Students‟ work experiences, perceptions and attitudes towards careers in hospitality and tourism: A longitudinal case study in Spey Valley, Scotland. International Journal of Hospitality Management, 13(1), 25-37
- Ghazali H. (2010) Employee intention to leave a job: A case of Malaysian fast food industry, PhD thesis, University of Waikalo
- Griffeth RW, Hom PW, Gaertner S (2000). "A meta-analysis of antecedents and correlates of employee turnover: update, moderator tests, and research implications for the next millennium", J. Manage. 26 (3): 463-88.
- Hwang I and J. Kuo (2006); Effects of Job satisfaction and perceived alternative Employment opportunities on turnover intention. An examination of public sector organisations, Journal of American Academy of Business 8, 254-259
- Loi, R., N. Hang-yue and S. Foley (2006) Linking employees‟ justice perceptions to organizational commitment and intention to leave; The mediating role of perceived organizational support, Journal of Occupational and organisational psychology, 79, 101-120
- Loquercio, D. (2006); Attrition and Retention – A Summary on Current Literature, downloaded from “People in Aid” http://www.peopleinaid.org/ accessed on February 9, 2010.
- Luthans, F., Baack, D., & Taylor, L. (1987). Organizational commitment: Analysis of antecedents. Human Relations, 40(4), 219-236.
- Mohamed, N. And S.A. Mohamed (2013) Impact of job demand and control on nurses intention to leave onstetrics and gynecology department, Life science Journal, 10, 223-229
- Martin, M. J. (2011) Influence of human resource practices on employee intention to quit. PhD thesis, Virginia Polytechnic institute and state university
- Medina E. (2012) Job satisfaction and employee turnover intention, what does organisational culture have to do with it? MA thesis, Columbia University
- Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1, 61–89
- Meyer, J.P., & Smith C.A. (2000). HRM practices and organizational commitment: Test of a mediation model. Canadian Journal of Administrative Sciences,17, 4, 319–331.
- Nyamubarwa, (2013). “I am considering leaving soon” – Turnover Intentions of Academic Librarians in Zimbabwe Journal of Business Administration and Education
- Omar, K., A.H.A. Majid and H. Johari (2012) Job satisfaction and turnover intention among nurses: the mediating role of moral obligation, conference paper
- Peterson Z. (2009) Job stress, job satisfaction and intention to leave among new nurses, PhD thesis, University of Toronto
- Pinar, M., McCuddy, M., Birkan, I. and Kozak, M. (2011). “Gender diversity in the hospitality industry: An empirical study in Turkey”. International Journal of Hospitality Management. Vol. 30.pp. 73-81
- Price, J. L. (2001). Reflections on the determinants of voluntary turnover. International Journal of Manpower. 22(7), 600–624.
- Richardson, S. (2009). Undergraduates‟ perceptions of tourism and hospitality as a career choice. International Journal of Hospitality Management, 28, 382-388
- Rosenkranz A. (2012) The influence of values and psychosocial Job characteristics on intent to leave among Hospital nurses, PhD thesis, George Mason University
- Schailkwyk, S., D.H. Du Toit, A.S. Bothma and S. Rothmann (2010) Job insecurity, leadership empowerment behaviour, employee engagement and intention to leave in a Petrochemical laboratory. S A Journal of Human Resource management, 8, 1-7
- Shah,I.A, Z. Fakhr, M.S. Ahmad and K. Zaman (2010) Measuring push, pull and personal factors affecting turnover intention: A case of university teachers in Pakinstan. Review of Economics and Business studies, 3, pp 167-192
- Tham P. (2007) Why are they leaving? Factors affecting intention to leave among social workers in child welfare British Journal of social work, 37, 1225-1246
- UNWTO (2010, October). World tourism barometer, 8 (3).Retrieved from http://mkt.unwto.org/sites/all/files/pdf/unwto_barom10_3_en.pdf
- Vong, C. K. F. (2003). Hotel employees' organizational commitment and intention to quit amid the liberalization of the Macao gaming industry. Unpublished
- Zhang, Y. (2016) A review of employee turnover influence factor and countermeasure, Journal of Human resource and sustainability studies, 4, 85-91