Investigate The Improvement In Organizational Performance Through Soft Element Of Total Quality Management

Author(s)

Muhammad Ahmed , Muhammad Badar ,

Download Full PDF Pages: 57-66 | Views: 318 | Downloads: 97 | DOI: 10.5281/zenodo.3468939

Volume 6 - April 2017 (04)

Abstract

The aim of study is to construct a model by focusing the effect of Soft TQM elements on the Performance of an organization. The focus would be to construct a model which relates the Soft TQM elements and organizational performance. The responses of Top management, executives and workers will be received using selfadministered questionnaire and online surveys through Google Drive. The responses shall help to compute Soft TQM and Performance through their dimensions. Soft TQM enhances the performance of an organization. This research work shall help Managers, employees, policy makers, quality trainers for improving quality perspectives and identification of Soft TQM importance for increasing performance.

Keywords

Organizational performance, Soft TQM, TQM

References

  1. Abdallah, A. (2013). The influence of Soft & Hard TQM practices on total productive maintenance in Jordanian Manufacturing Companies (Vol. 8). International Journal of Business and management.
  2. Brah, S. L. (1985). Relationship between TQM and performance of Singapore companies. International Journal of Quality and Reliability Management.
    Deming, E. (1998).
  3. Evans, J. L. (1995). The management and control of Quality. New York West Publishing.
  4. Fornell, C. (1992). A National customer Satisfaction Barometer: The Swedish Experience (Vol. 56). Journal of Marketing.
  5. Gratton, L. T. (2003). The three Dimensional people strategy: Putting Human Resources polices into action (Vol. 17). The academy of management Executives.
  6. Karimi, Y. A. (2012). The impact of organizational culture on the implementation of TQM: Empirical study in the Iranian Oil company (Vol. 2). American journal of Industrial and Business management.
  7. Kotter, J. (1995). What leaders really do. Harvard Business Review.
  8. Likert, R. (1961). New Pattern of management . New York, NY: McGraw-Hill.
  9. Lippitt, G. (1969). Organizational Renewal. New York, NY: Appleton Century Crofts.
  10. Mann, R. K. (1995). Factors affecting the implementation and success of TQM (Vol. 12). The International journal of quality and reliability management.
  11. Montes, F. J. (2003). Factor affecting the relationship between total quality management and organizational performance (Vol. 20). International Journal of Quality and reliability Management.
  12. Mullins, L. (1996). Management and Organizational behavior. London: Pitman Publishing. Nunnally, J. (1978). Psychometric theory.
  13. Pallant, J. (2005). A step by step guide to data analysis using SPSS for windows.
  14. Prajo, d. (2005). The Comparative Analysis of TQM practices and Quality performance between manaufacturing and service firms. International journal of Service Industry Management.
  15. Rahman, S. B. (2005). Soft TQM, Hard TQM and Organizational Performance (Vol. 33). Omege.
  16. Salman, A.-S. R.-B. (2010). The implementation of total quality management for the banking sector in Jordan (Vol. 4(2)). Jordan journal of Mechanical and Industrial Engineering.
  17. Samson, D. T. (1999). Journal of operation management.
  18. Samson, D. T. (1999). The relationship between total quality management and operational performance (Vol. 11). Journal of operation management.
  19. Samson, D. T. (1999). The relationship between total quality management practices and operational performance (Vol. 17). Journal of operations management.
  20. Terziovski, M. P. (2003). The longitudinal effect of the ISO 9000 certification process on business performance (Vol. 146). European Journal of Operational Research.
  21. Zairi, M. L. (1994). Does TQM impact on Bottom-Line Result? (Vol. 6). The TQM Magzine.
  22. Zhang, Z. W. (2000). An Instrument for measuring TQM implementation for Chinese manufacturing Companies. International Journal of Quality and reliability amnagement.

Cite this Article: