Impact of Job Satisfaction on Employees Performance: Empirical Evidence from Ghana Health Service
Author(s)
Yinghua Chen , Andy-Vans Poku Duah , Karda Abdul Fatawu , Mndella Osei-Assibey Bonsu ,
Download Full PDF Pages: 198-212 | Views: 580 | Downloads: 150 | DOI: 10.5281/zenodo.4990839
Abstract
The Ghana Health Service is working to build a happy work force to run the organization's well-being. In fact, if an employee feels happy with the work, then an employee is motivated to put more effort into results. Employees of the hospitals of the Ghana Health Service can accomplish the requirements of job satisfaction by taking. There have been numerous strikes by Doctors, Nurses, Health Assistants in Ghana since they were dissatisfied with pay, promotion, working conditions, development policies, care given to doctors and many other factors. These have warranted the need to examine the effects of the determinants of Job satisfaction on employee performance using Teaching Hospitals in Ghana.
The sample comprise 300 respondents from selected teaching Hospitals in Ghana. The research analysed the data with statistical package for social science (SPSS), descriptive and statistical regression model with the use of structured questionnaires. The research finds positive relationship between Employee performance and the determinants to Job satisfaction. This implies that, employees' compensation and benefits, working conditions, Job safety and security, promotion, and relationship with supervisors, and workers are positively related with employee’s performance and the effect is statistically significant. Therefore, in order to enhance the employee performance in the teaching Hospitals in Ghana, the government should focus on all determinants of job satisfaction and not only on any one of these factors. In addition, management of the company should provide good working conditions for its employees, so as to boost their morale. Certain policy recommendations were discussed.
Keywords
Job Satisfaction, Employee Performance, Hospitals, Working Conditions, Ghana.
References
i. Amridha, Y., Heryanto, M. A., Saefudin, B. R., & Awaliyah, F. (2020). The Analysis of The Employee’s Job Satisfaction and Performance In Private Agricultural Company. Mahatani: Jurnal Agribisnis (Agribusiness and Agricultural Economics Journal), 2(2).
ii. Bowling, N. A., Khazon, S., Meyer, R. D., & Burrus, C. J. (2015). Situational strength as a moderator of the relationship between job satisfaction and job performance: A meta-analytic examination. Journal of Business and Psychology, 30(1), 89-10
iii. Loan, L. (2020). The influence of organizational commitment on employees’ job performance: The mediating role of job satisfaction. Management Science Letters, 10(14), 3307-3312.
iv. Roberts, J. A., & David, M. E. (2020). Boss phubbing, trust, job satisfaction and employee performance. Personality and Individual Differences, 155, 109702.
v. Saridakis, G., Lai, Y., Muñoz Torres, R. I., & Gourlay, S. (2020). Exploring the relationship between job satisfaction and organizational commitment: an instrumental variable approach. The International Journal of Human Resource Management, 31(13), 1739-1769.
vi. King, M. C. (2017). A meta-analysis of factors contributing to the job satisfaction-performance relationship (Doctoral dissertation, San Francisco State University).
vii. Wagner, S. H. (2017). Exploring the Structure of Job Satisfaction and Its Impact on the Satisfaction-Performance Relationship. Journal of Organizational Psychology, 17(4).
viii. Jain, A. K. (2016). The mediating role of job satisfaction in the relationship of vertical trust and distributed leadership in health care context. Journal of Modelling in Management.
ix. Ratia, L. R., & Tuzlukaya, S. E. (2019). The relationship of the dimensions of job satisfaction to job performance: A case study of a multinational company in Lesotho. Journal of Research in Emerging Markets, 1(3), 8-19.
x. Mohammad, J. U., Miah, M. A. S., Rahman, M. M., & Rahaman, M. S. (2017). Mediation role of job satisfaction on HRM-operational performance relationship: A three-way moderation effect by gender. The Journal of Developing Areas, 51(3), 437-452.
xi. Iqbal, A., Aziz, F., Farooqi, T. K., & Ali, S. (2016). Relationship between Teachers' Job Satisfaction and Students' Academic Performance. Eurasian Journal of Educational Research, 65, 335-344.
xii. Bakotić, D. (2016). Relationship between job satisfaction and organisational performance. Economic research-Ekonomska istraživanja, 29(1), 118-130
xiii. Afshar, H. S., & Doosti, M. (2016). Investigating the Impact of Job Satisfaction/Dissatisfaction on Iranian English Teachers' Job Performance. Iranian Journal of Language Teaching R
xiv. Alromaihi, M. A., Alshomaly, Z. A., & George, S. (2017). Job satisfaction and employee performance: A theoretical review of the relationship between the two variables. International Journal of Advanced Research in Management and Social Sciences, 6(1), 1-20.
xv. Dagosta, J. W. (2020). Attitude strength and situational strength as moderators of the job satisfaction–job performance relationship (Doctoral dissertation, Wright State University)
xvi. King, M. C. (2017). A meta-analysis of factors contributing to the job satisfaction-performance relationship (Doctoral dissertation, San Francisco State University).
xvii. Torlak, N. G., & Kuzey, C. (2019). Leadership, job satisfaction and performance links in private education institutes of Pakistan. International Journal of Productivity and Performance Management.
xviii. Nazariadli, S. (2017). The Trade-Offs between Job Satisfaction, Performance, and Locus of Control on Job Performance: Case of Sohana Outfitters Company. Journal of Tourism & Hospitality, 6(1), 266-27
xix. Kampkötter, P. (2017). Performance appraisals and job satisfaction. The International Journal of Human Resource Management, 28(5), 750-774.
xx. Bakotić, D. (2016). Relationship between job satisfaction and organisational performance. Economic research-Ekonomska istraživanja, 29(1), 118-130.
xxi. Yuen, K. F., Loh, H. S., Zhou, Q., & Wong, Y. D. (2018). Determinants of job satisfaction and performance of seafarers. Transportation research part A: policy and practice, 110, 1-12
xxii. Shafique, I., N Kalyar, M., & Ahmad, B. (2018). The nexus of ethical leadership, job performance, and turnover intention: The mediating role of job satisfaction. Interdisciplinary Description of Complex Systems: INDECS, 16(1), 71-87.
xxiii. Afshar, H. S., & Doosti, M. (2016). Investigating the Impact of Job Satisfaction/Dissatisfaction on Iranian English Teachers' Job Performance. Iranian Journal of Language Teaching Research, 4(1), 97-115.
xxiv. Dugan, R., Hochstein, B., Rouziou, M., & Britton, B. (2019). Gritting their teeth to close the sale: the positive effect of salesperson grit on job satisfaction and performance. Journal of Personal Selling & Sales Management, 39(1), 81-101.
xxv. Badrianto, Y., & Ekhsan, M. (2020). Effect of Work Environment and Job Satisfaction on Employee Performance in PT. Nesinak Industries. Journal of Business Management and Accounting, 2(1), 322984
xxvi. Cook, L. A. (2008), Job Satisfaction and Performance: Is the Relationship Spurious?. MSc. Texas A&M University.
xxvii. Aamodt, M. (2009), Industrial/Organizational Psychology. Belmont, CA. Cengage Learning
xxviii. Adams, J. S. (1963), Towards understanding of Inequity. Journal of Abnormal and Social Psychology, 67, p. 422 – 436.
xxix. Adeyinka T., Ayeni, & C.O., Popoola, S.O. (2007), Work Motivation, Job Satisfaction, and Organisational Commitment of Library Personnel in Academic and Research Libraries in Oyo State, Nigeria. Library Philosophy and Practice.
xxx. Akabzaa, T., & Darimani, A. (2001), Impact of Mining Sector Investment in Ghana: A Study of the Tarkwa Mining Region. Draft Report Prepared for SAPRI.
xxxi. Alamdar, H. K., Muhammad M., Muhammad A. & Wasim H. (2012), Impact of job satisfaction on employee performance: An empirical study of autonomous Medical Institutions of Pakistan. African Journal of Business Management Vol. 6 (7), p. 2697-2705.
xxxii. Armstrong, M. (2006), A Handbook of Human resource Management Practice. 10th ed. Kogan Page Publishing, London, , p. 264
xxxiii. Aryee, B.N.A. (2000), Ghana as a gold producer — the prospects. Speech presented at Investing In African Mining Conference/INDABA 2000, Cape Town, South Africa. International Investment Conferences, Inc.
xxxiv. Befort, N., & Hattrup, K. (2003), Valuing Task and Contextual Performance: Experience, Job Roles, and Ratings of the Importance of Job Behaviors. Applied HRM Research, 8(1), p.17-32.
xxxv. Carmeli, A. (2003), The relationship between emotional intelligence and work attitudes, behavior and outcomes: An examination among senior managers. Journal of Managerial Psychology, 18(8), p. 788-813.
xxxvi. Eijgendaal, J. (2009), Presidential Address delivered as President of the Ghana Chamber of Mines at the 81st Annual General Meeting, Accra, May 29.
xxxvii. Frye, M. B. (2004), Equity-based compensation for employees. Firm performance and determinants. J. Finan. Res. 27(1): 31-5
xxxviii. Gazioglu, S., & Tansel, A. (2002), Job satisfaction in Britain: Individual and jobrelated factors. Economic Research Centre Working Papers in Economics.
xxxix. George, J., & Jones, G. (2008), Understanding and managing organizational behavior. 5th ed. Upper Saddle River, New Jersey: Pearson Prentice Hall.
xl. Getahun, B., Sims B., & Hummer D. (2007), Job Satisfaction and Organizational Commitment among Probation and Parole Officers. [Online]: Available from http://www.picj.org/docs/issue 5.Vol: 13(1). [Accessed: 5 April, 2019].
xli. Haer, R., & Becher, I. (2012), A methodological note on quantitative field research in conflict zones: get your hands dirty. International Journal of Social Research Methodology, 15(1), p. 13.
xlii. Ilies, R., & Judge, T. A. (2003), On the heritability of job satisfaction: The mediating role of personality. Journal of Applied Psychology, 88, p. 750-759.
xliii. Ivancevich, J. M., Konopaske, R., & Matteson, T. (2005), Organizational behaviour and management. New York: McGraw-Hill
xliv. Jex, S. M. (2002). Organizational psychology: A scientist-practitioner approach. New York, NY: John Wiley & Sons
xlv. Judge, T.A., & Larsen, R.J. (2001), Dispositional effect and job satisfaction: A review and theoretical extension. Organisational Behaviour and Human Decision Processes, 86, 67-98.
xlvi. Karimi, S. (2007), Affecting Job Satisfaction of Faculty Members of Bu-Ali Sina University, Hamedan, Iran Scientific & Research Quarterly. Journal of Mazandaran University, 23(6), p. 89-104.
xlvii. Lim, S. (2008), 'Job Satisfaction of Information Technology Workers in Academic Libraries', Library and Information Science Research, 30 (2) p. 115-121.
xlviii. Liu, C., Borg, I., & Spector, P. E. (2004), Measurement invariance of the German job satisfaction survey used in a multinational organization: Implications of Schwartz‘s culture model. Journal of Applied Psychology, 89 (6), p. 1070- 1082
xlix. Luthans, F. (2005) Organizational behavior. 10th ed. McGraw-Hill.
l. Mankoe, J. O. (2002), Educational administration and management in Ghana. Winneba: University of Education.
li. Maslow, A. (1943), A Theory of Human Motivation. Psychological Review, 50, p. 370-396.
lii. McNeese-Smith, D. (1996), Increasing employee productivity, job satisfaction, and organizational commitment. Hospital & Health Services Administration, Vol. 41(2) p. 160-175.
liii. Meyer, M. (1999), Managing human resources development: An outcomes-based approach. Durban Butterworth Publishers (Pvt) Ltd.
liv. Mirvis, P. H., & Lawler, E. E. (1977), Measuring the financial impact of employee attitudes. Journal of Applied Psychology, 62, p. 1–8. Motowidlo et al. (1997)
lv. Moynihan, D. P. & Pandey, S. K. (2007), Finding Workable Levers over Work Motivation Comparing Job Satisfaction, Job Involvement, and Organizational Commitment. University of Wisconsin–Madison, the University of Kansas, Lawrence.
lvi. Murphy, K. R. (1989), Dimensions of job performance. In: Dillon, R. F. and Pellegrino J. W. (Eds.) Testing: Theoretical and Applied Perspectives (pp. 86 218-247). New York: Praeger. Predictors of organizational citizenship behavior. Personnel Psychology, 48, 775-802.
lvii. Murphy, K.R., Kroeker, L. (1988), Dimensions of Job Performance (Rep. No. TN 88- 39). San Diego: Navy Personnel Development and Research Center in Murphy, K. R., (1989), Is.
lviii. Murray, R. A. (1999), Job Satisfaction of Professional and Paraprofessional Library Staff at Chapel Hill, North Carolina. University of North Carolina at Chapel Hill
lix. Newman, D. A. (2004), Is job (dis)satisfaction contagious? Simultaneous effects of social networks, task characteristics, and dispositions. Unpublished doctoral dissertation, Pennsylvania State University, State College.
lx. Newstrom, J. W. (2007), Organizational behavior: Human behavior at work. Tata McGraw-Hill Publishing C. Ltd.
lxi. Opkara, J.O. (2002), The Impact Of Salary Differential On Managerial Job Satisfaction. In Bus, J. (Eds.). Study of the Gender Gap and its implications for management education and practice in a developing economy. Dev. Nation, 65-92.
lxii. O'Reilly, C.A., III., & Roberts, K.H. (1973), Job Satisfaction Among Whites and Non Whites. Journal of Applied Psychology, 57, p. 295-299.
lxiii. Organ, D. W. (1988), A restatement of the satisfaction-performance hypothesis. Journal of Management, 14, p. 547-557.
lxiv. Organ, D. W., & Ryan, K. (1995), A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel Psychology, 48(4), p. 775–802.
lxv. Organ, D. W. (1977), A reappraisal and reinterpretation of the satisfaction–causes– performance hypothesis. Academy of Management Review, 2(1), p. 46–53.
Cite this Article: