Role of Emotional Intelligence on Employee Productivity with Mediating effect of Workplace Stress in Public Sectors

Author(s)

Mishal Jafar , Izhar ul Haq Roghani ,

Download Full PDF Pages: 33-52 | Views: 729 | Downloads: 203 | DOI: 10.5281/zenodo.5036487

Volume 9 - December 2020 (12)

Abstract

The core objective of this paper is to evaluate the role of emotional intelligence on employee productivity and the mediating role of workplace stress. If employees are conscious of their emotional state and sentiments and they are capable of identifying, understanding, and managing them according to the nature of workplace requirements they can perform more effectively and efficiently and it will enhance the productivity of the employees as well. Public sector employees can understand and appreciate the emotions of their colleagues. People having high emotional intelligence have a high level of productivity as compare to those having a low level of emotional intelligence. Good relationships among the employees and top management aid in enhancing employee productivity. For this study 300, public sector employees were selected and regression analysis was used for analyzing the results. From this study, it has been concluded that workplace stress as a mediator does not show any direct impact on employee productivity while employee intelligence and employee productivity have a strong and direct relationship.The public as well as private organizations, academic institutes will be able to recognize the extent of emotional intelligence in workers and how to amend the workplace environment to increase the awareness and level of emotional intelligence among employees to improve employee productivity

Keywords

Emotional intelligence, workplace stress, employee productivity

References

                   i.            Ashkanasy, N. M., Ashton-James, C. E., & Jordan, P. J. (2003). Performance impacts of appraisal and coping with stress in workplace settings: The role of affect and emotional intelligence. Research in occupational stress and well-being, 3, 1-43.

      ii.            Bar-On, R., Handley, R., & Fund, S. (2006). The impact of emotional intelligence on performance. Linking emotional intelligence and performance at work: Current research evidence with individuals and groups, 3-19.

    iii.            Bar-On, R. (1997), The Emotional Quotient Inventory (EQ-I): Technical Manual. Toronto, Canada: Multi-Health Systems.

     iv.            Bentley, T. A., Teo, S. T. T., McLeod, L., Tan, F., Bosua, R., & Gloet, M. (2016). The role of organisational support in teleworker wellbeing: A socio-technical systems approach. Applied Ergonomics, 52, 207-215.

       v.            Bharwaney, G., Bar-On, R., & MacKinlay, A. (2011). EQ and the bottom line: Emotional intelligence increases individual occupational performance, leadership, and organizational productivity. Ei World Limited, 1-35

     vi.            Bickford, M. (2005). Stress in the Workplace: A General Overview of the Causes, the Effects, and the Solutions. Canadian Mental Health Association Newfoundland and Labrador Division, 8(1), 1-3.

   vii.            Burnett, M., & Pettijohn, C. (2015). Investigating the efficacy of mind-body therapies and emotional intelligence on worker stress in an organizational setting: An experimental approach. Journal of Organizational Culture, Communications, and Conflict, 19(1), 146.

 viii.            Carayon, P. (2006). Human factors of complex sociotechnical systems. Applied ergonomics, 37(4), 525-535.

     ix.            Caruso, D. (2006). Emotional intelligence. Retrieved May 5, 2006, from www.eiskills.com

       x.            Ciarrochi, J. E., Forgas, J., & Mayer, J. D. (2006). Emotional intelligence in everyday life. Psychology Press/Erlbaum (UK) Taylor & Francis.

     xi.            Colligan, T. W., & Higgins, E. M. (2006). Workplace stress: Etiology and consequences. Journal of workplace behavioral health, 21(2), 89-97.

   xii.            Daus, C.S., and N.M. Ashkanasy, 2005. The case for the ability-based model of emotional intelligence in organizational behavior.  J.  Organizational Behavior, 26: 453-466.

 xiii.            de Guerre, D. W., Emery, M., Aughton, P., & Trull, A. S. (2008). Structure underlies other organizational determinants of mental health: recent results confirm early sociotechnical systems research. Systemic Practice and Action Research, 21(5), 359-379.

 xiv.            Dulewicz, V., Higgs, M., & Slaski, M. (2003). Measuring emotional intelligence: content, construct, and criterion‐related validity. Journal of Managerial Psychology, 18(5), 405–420.

   xv.            Ehrensberger-Dow, M., & Massey, G. (2017). Socio-technical issues in professional translation practice. Translation spaces, 6(1), 104-121.

 xvi.            Gates, D. M., Gillespie, G. L., & Succop, P. (2011). Violence against nurses and its impact on stress and productivity. Nurs Econ, 29(2), 59-66.

xvii.            George, E., & Zakkariya, K. A. (2015). Job-related stress and job satisfaction: a comparative study among bank employees. Journal of Management Development.

xviii.            Goleman, D., Boyatzis, R., & McKee, A. (2002). Primal leadership: Realizing the power of emotional intelligence. Boston, MA: Harvard Business School Press.

 xix.            Goleman, D.,    1998.    Working with emotional intelligence. New York: Bantam Books.

   xx.            Hellriegel,  Don,  Slocum,  John  W.  & Woodman, Richard  W.  (1998). Organizational Behavior, 8th Edition. South-Western College Publishing, USA

 xxi.            I. Nikolau and I.  Tsaosis,  EI  in  the  workplace:  Exploring  its  effect  on  occupational stress  and  organizational  commitment, The  International  Journal  of  Organizational Analysis, 10(4) (2002), 327-342

xxii.            Khosravi, P., Rezvani, A., & Ashkanasy, N. M. (2020). Emotional intelligence: A preventive strategy to manage the destructive influence of conflict in large scale projects. International Journal of Project Management, 38(1), 36-46.

xxiii.            Kompier, M. A., Taris, T. W., & Van Veldhoven, M. (2012). Tossing and turning-insomnia in relation to occupational stress, rumination, fatigue, and well-being. Scandinavian journal of work, environment & health, 238-246.

xxiv.            Krantz, D., Grunberg, N., and Baum, A. 1985. Health psychology. Annual Review of Psychology, 36: 349–383.

xxv.            Lazarus, J. 2000. Stress Relief & Relaxation Techniques, Los Angeles, CA: NTC/Contemporary Publishing Group, Inc. Keats Publishing

xxvi.            Lazarus, R., and Folkman, S. 1984. Stress, appraisal, and coping, New York: Springer. 

xxvii.            Mason, J. W. (1975). A historical view of the stress field. Journal of human stress, 1(2), 22-36.

xxviii.            Matteson, M.T. and Ivancevich, J.M. (1999), Organizational Behavior and Management, 5th ed., McGraw Hill, New York, NY.

xxix.            Mayer, J. D., and Salovey, P. (1997). The intelligence of emotional intelligence. Intelligence, 17, 433–442.

xxx.            Mayer, J. D., Salovey, P., & Caruso, D. R. (2000). Models of emotional intelligence. RJ Sternberg (ed.).

xxxi.            Miller, K. I., & Monge, P. R. (1986). Participation, satisfaction, and productivity: A meta-analytic review. Academy of Management Journal, 29(4), 727-753.

xxxii.            Oginska-Bulik, N. (2005). Emotional intelligence in the workplace: Exploring its effects on occupational stress and health outcomes in human service workers. International journal of occupational medicine and environmental health, 18(2), 167-175.

xxxiii.            Oliver, T. (2020). The Importance of Subordinate Emotional Intelligence Development in the Workplace. The International Trade Journal, 34(1), 162-172.

xxxv.            Pipe T., Bortz J., Dueck A., Pendergast D., Buchda V., Summers J. (2009). Nurse Leader Mindfulness Meditation Program for Stress Management. Journal of Nursing Administration. Volume 39(3), 130-137

xxxvi.            Rathi, N., & Rastogi, R. (2009). Assessing the relationship between emotional intelligence, occupational self-efficacy, and organizational commitment. Journal of the Indian Academy of Applied Psychology, 35(1), 93-102.

xxxvii.            Sahdat, M., Sajjad, S. I., Farooq, M. U., & Rehman, K. (2011). Emotional intelligence and organizational productivity: a conceptual study. World Applied Sciences Journal, 15(6), 821-825.

xxxviii.            Salovey, P., Mayer, J. D. (1990). Emotional intelligence. Imagination, cognition and personality, 9(3), 185–211

xxxix.            Salovey, P., Stroud, L. R., Woolery, A., & Epel, E. S. (2002). Perceived emotional intelligence, stress reactivity, and symptom reports: Further explorations using the trait meta-mood scale. Psychology and health, 17(5), 611-627.

     xl.            Sanders, D. E. (2009). 377 and the unnatural afterlife of British colonialism in Asia. Asian Journal of Comparative Law, 4, 1-49.

   xli.            Selye, H. (1980). “The stress concept today”. In Handbook on stress and anxiety, Edited by Kutash, I. L. San Francisco: Jossey-Bass.

 xlii.            Sendaro, A. A., & Baharun, R. (2020). Mediating Role of Individual Market Orientation in Emotional Intelligence and Job Performance Relationship for Banking Industry. Global Business Review, 21(1), 18-30

xliii.            Serrat, O. (2017). Understanding and Developing Emotional Intelligence. Knowledge Solutions, 329–339. DOI:10.1007/978-981-10-0983-9_37

xliv.            Singh, S. K. (2009). Leveraging emotional intelligence for managing executive's job stress: A framework. Indian Journal of Industrial Relations, 255-264.

 xlv.            Theron, F., & Saunders, J. (2009). Scientific writing skills and social research methodology: an introduction of basic techniques.

xlvi.            Smith, A., Voß, J. P., & Grin, J. (2010). Innovation studies and sustainability transitions: The allure of the multi-level perspective and its challenges. Research policy, 39(4), 435-448.

xlvii.            Thi  Lam,  L.  and  S.L.  Kirby,  2002.  Is  Emotional Intelligence an advantage?  An exploration of the impact of emotional and general intelligence on individual performance.   The   J.   Social   Psychol., 142(1):   133-143

xlviii.            Wong, C., & Law, K. S. (2002). The effect of leader and follower emotional intelligence on performance and attitude: An exploratory study. Leadership Quarterly, 23, 243–274.

xlix.            Zimbardo, P., Weber, A., and Johnson, R. 2003. Psychology: Core concepts, 4th ed., Boston: Allyn & Bacon.

Mishal Jafar, Role of Emotional Intelligence on Employee Productivity with Mediating effect of Workplace Stress in Public Sectors, International Journal of Management Sciences and Business Research 12(2020):33-52 DOI: 10.5281/zenodo.5036487