Influence of Knowledge Management Process on Organizational Performance: Case Study of Jordan Telecom Group Orange
Author(s)
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Abstract
This study aimed to identify the impact of knowledge management process on organizational performance: Case Study of Jordan Telecom Group Orange, a sample consisted of 80 employees in orange company, the study found: there is a significant influence of knowledge acquisition on the organizational performance, and there is impact of a significant knowledge distribution, knowledge interpretation, and organizational memory. In the end, the study recommended that the company use knowledge base systems continuously to keep of tacit and explicit knowledge
Keywords
knowledge management process, organizational performance, tacit and explicit knowledge
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