An Investigation into Occupational Stress and Job Performance in the Employees of Mobile Phone Companies

Author(s)

Muneeb Ahmad , Kashif Raza , Salman Cecil , Muhammad Bilal Hassan Kahut ,

Download Full PDF Pages: 14-28 | Views: 401 | Downloads: 117 | DOI: 10.5281/zenodo.3384691

Volume 1 - July 2012 (07)

Abstract

Stress is a widespread factor and persons in every walk of life have to face it. The employees working in different organizations have to deal with stress. Especially Mobile phone Companies are under a great deal of stress due to many previous circumstances of stress. These stresses supply to decrease managerial routine, decreased employee by and large performance, decreased excellence of job, high staff proceeds, and absence due to health problems such as apprehension, misery, annoyance and back pain. Six components of job stress: Lack of administrative support, excessive work demand, problematic customer relations, coworker’s relationship, family & work life balance and riskiness of job were examined in this study. The purpose of the study is to investigate the stress interrelated problems of Mobile phone Companies and examine the relationship between stress and performance. And finally the impact of stress on employee performance. For this purpose 140 questionnaires were filled by Mobile phone Companies employees Jazz, Telenor, Ufone, Mobilink, Zong and Warid. The results show that all the components of stress cause great stress in Mobile companies and then diminish their routine. 

Keywords

Job Performance, Mobile Phone Companies, Stress. 

References

  1. AIS. (2012, may 21). EFFECTS OF STRESS. Retrieved june 24, 0212, from American Institute of Stress: www.stress.org/topic-effects.htm
  2. Farrell, b. G. (2005). Reconciling Labour Flexibility with Social Cohesion: Facing the ..., Volume 71. Strasbbourg Cedex: Council of Europe Publishing.
  3. Houtman, I. L. ( 2007). Work-related stress. European Foundation for the Improvement of Living and Working Conditions,Wyattville Road, Loughlinstown, Dublin 18, Ireland. - Tel: (+353 1) 204 31 00 - Fax: 282 42 09 / 282 64 56, 4.
  4. Howard, N. (2012). The Effects of Stress on Business Employees and Programs Offered by Employers to Manage Stress.
  5. HSE, H. a. (2009). How to deal with stress. Retrieved 07 07, 2012, from BusinesslinK: www.businesslink.gov.uk › ... › Managing the welfare of people
  6. Ismail, T. T.-H. (2011). Identifying Work-Related Stress among Employees in the Malaysian Financial Sector. Jalan Universiti, Bandar Sunwa 46150, Petaling Jaya, Selangor, Malaysia waltert@sunway.edu.my , 1.
  7. Jeanne B, S. (2011). Corrections Foundations for the future 2nd eddition. 270 Madison Avenue, New York: Taylor & Francis Amazon.com.
  8. Jeffrey A. Kottler, D. D. (2011). Stress Management and Prevention: Applications to Daily Life. New York: Taylor & Francis Group 711 Third Avenue, New York.
  9. Junior, A. (2008). Dispatch/Telecommunications. Retrieved July 4, 2012, from newstudentcenter.ja.org: newstudentcenter.ja.org/Careers/Research/.../Telecommunications.asp.
  10. Kaila, H. L. (2005). Human Resource Management, Volume 2. Delhi: Kalpaz Publications C-30, Satyawati Nagar,Delhi India. .
  11. Karimi, R. (2011). Reduce Job stress in Organizations: Role of Locus of Control . International Journal of Business and Social Science , 234.
  12. Leblebici. (2012). IMPACT OF WORKPLACE QUALITY ON EMPLOYEE’S PRODUCTIVITY: CASE STUDY OF A BANK IN TURKEY. Journal of Business, Economics & Finance, 38.
  13. Leblebici, D. (2012). IMPACT OF WORKPLACE QUALITY ON EMPLOYEE’S PRODUCTIVITY: CASE STUDY OF A BANK IN TURKEY. Journal of Business, Economics & Finance (2012), Vol.1 (1) , 38.
  14. Leka, S. (2003). Work Organization & Stress. Publications of the world Health Organization 20 Appia, 1211 Geneva 27, Switerzerland, 9.
  15. MANJULA, C. (2007 ). A Study on Personality Factors Causing Stress among School Teachers . LANGUAGE IN INDIA Strength for Today and Bright Hope for Tomorrow Volume 12 : 2 February 2012, 7 & 8.
  16. Medibank. (2008). The Cost of Workplace Stress in Australia. Medibank Private and Workplace Health,www.medibank.com.au/client/.../pdfs/the-cost-of-workplace-stress.pd, 5.
  17. Perrewe, P. L. (2004). Emotional and Physiological Processes and Positive Intervention Strategies. New YorkParis-Tokyo: Emerald Group Publishing Amazon.com.
  18. Rahim, S. H. (2010). Emotional Intelligence and Stress: An Analytical Study of Pakistan Banks. International Journal of Trade, Economics and Finance, Vol. 1, No. 2, 194.
  19. S Michie, D. S. (2002). CAUSES AND MANAGEMENT OF STRESS AT WORK. Retrieved July 03, 2012, from 0CCUPATIONAL & ENVIRONMENTAL STRESS: www.oem.bmj.com/content/59/1/67.full
  20. Salami, A. ,. (2010). Impact of Job Stress on Managers’ Performance. European Journal of Scientific Research © EuroJournals Publishing, Inc. 2010 http://www.eurojournals.com/ejsr.htm, 253.
  21. Samuel Obino Mokaya, J. W. (2012). Effects of Workplace Recreation on Employee Performance The Case of Kenya Utalii College. International Journal of Humanities and Social Science , 177.
  22. SINHA. (2012). Genesis, Effect and Solutions to stress due to Job-insecurity A Brief Psychological Review. www.princeton.edu/~sinha/Psychology_term_paper.pd, 2.
  23. Thaman, A. (2012, 03 01). Effect Of Stress On Decision Making Revealed In A Study. Retrieved 07 07, 2012, from Themedguru: www.themedguru.com/.../effect-stress-decision-making
  24. THE IMPACT OF STRESS ON THE EMPLOYEES INVOLVED IN HOSPITALITY BUSINESS. (n.d.).
  25. Warren, B. (2007). Suffering the Slings and Arrows of Outrageous Fortune: International Perspectives on Stress, Laughter, and Depressionl . New York: Rodopi B.V., Amsterdam- New York, NY 2007.
  26. WebMD. (2009, April 22). What Causes Job Stress? Retrieved July 03, 2012, from WebMD: www.webmd.com/mental.../managing-job-stress-what-causes-job-stre

Cite this Article: