Quality Management Practices and Their Impact on Organization Performance
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Abstract
Organization performance is affected by quality management practices. The objective of this research was to investigate the impact of application of TQM system on organizational performance. This research has been applied on a random sample of workers in service companies. The performance of organization was measured through increasing customers' satisfaction, human resources, and organizational management. The results of this research improved that the application of TQM system in service organizations is taken seriously in different organizations. The hypothesis testing of this research indicated that the application of TQM would improve organizational performance in the fields of this research.
Keywords
Quality Management, Practices, Organization, Performancem,
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