Exploring Forgiveness: Do Benevolence and Revenge Associate with Procedural Justice, Workplace Satisfaction and Intention to Leave?

Author(s)

Monica Law ,

Download Full PDF Pages: 167-179 | Views: 379 | Downloads: 102 | DOI: 10.5281/zenodo.3445741

Volume 2 - December 2013 (12)

Abstract

Although numerous empirical studies have indicated perceived organizational justice associate with satisfaction, this study aims at extending extant contemporary organizational research studies and investigates whether benevolence and revenge relate with procedural justice, workplace satisfaction and intention to leave. After performing a literature review, the relationships amongst the five constructs were proposed and their related measurement items were taken to prepare the questionnaire for collecting data. Structural equation modeling was adopted to test the hypotheses with data of 239 part-time students. The findings supported most of the hypotheses, except the relationships between revenge and intention to leave, and between benevolence and intention to leave. The results indicate that procedural justice relates to revenge and benevolence, and these three constructs link with workplace satisfaction. Workplace satisfaction relates to intention to leave but revenge and benevolence do not associate with intention to leave. This research may be the first study to investigate the five constructs together in one research. It strengthens theoretical implications of organizational studies and the findings show the importance and implications of revenge and benevolence for forgiveness in the workplace. Particularly, encouraging forgiveness with fair procedural policy is recommended as employees would work more satisfactorily and have higher willingness to retain. But this does not mean forcing employees to forgive as employees may adopt revenge, particularly when they perceive working under unfair system.

Keywords

Benevolence, Forgiveness, Intention to leave, Revenge, Workplace satisfaction 

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