Factors Affect the Total Quality Management in Banks According to Customers Point of View

Author(s)

Rand H. Al-Dmour , Khaldoun M. Al ,

Download Full PDF Pages: 30-34 | Views: 316 | Downloads: 101 | DOI: 10.5281/zenodo.3457826

Volume 3 - December 2014 (12)

Abstract

This research aimed at investigating the extent of application of TQM in a sample of commercial banks in Jordan. The study used the questionnaire as a tool to collect data. The results showed that there are some shortages in applying the TQM in commercial banks in Jordan. The results revealed that some aspects of TQM are ignored in the direction of customer care. 

Keywords

Total Quality Management, Commercial Banks, Customers 

References

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Rand H. Al-Dmour, Factors Affect the Total Quality Management in Banks According to Customers Point of View, International Journal of Management Sciences and Business Research 12(2014):30-34 DOI: 10.5281/zenodo.3457826